Effective Date: 31 July 2026
Last Updated: 31 July 2026

At Teak Talk, we are committed to delivering high-quality handcrafted furniture and home décor. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. General Policy

We want every customer to enjoy their Teak Talk purchase. If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible so we can resolve the issue promptly.

Because many of our products are handcrafted using natural teak wood and natural materials, slight variations in colour, wood grain, texture, knots, and finish are considered part of the product’s unique character and are not regarded as defects.

2. Return Eligibility

To be eligible for a return, products must:

• Be returned within 14 days of delivery.
• Be unused and in their original condition.
• Include all original accessories, manuals, hardware, and packaging where reasonably possible.
• Be accompanied by proof of purchase or order confirmation.

Teak Talk reserves the right to inspect returned products before approving a refund or exchange.

3. Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or supplied incorrectly:

• Custom-made furniture
• Made-to-order products
• Personalised products
• Clearance or final sale items
• Gift cards
• Products marked as non-returnable
• Products that have been assembled or installed
• Products damaged due to misuse, neglect, accidents, or improper care
• Products showing signs of wear after delivery

4. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order is:

• Damaged during delivery
• Defective
• Incorrect
• Missing items or accessories

Please contact us within 48 hours of receiving your order.

When contacting us, please provide:

• Order number
• Full name
• Contact number
• Description of the issue
• Clear photographs of:
  • The product
  • The packaging
  • Shipping label (if applicable)
  • The damaged area

Our team will review your request and advise on the appropriate resolution.

5. Natural Characteristics of Teak

As teak is a natural material, every piece is unique.

The following are considered normal characteristics and are not manufacturing defects:

• Natural wood grain variations
• Colour differences
• Small knots
• Natural texture variations
• Minor surface movement caused by humidity
• Slight differences in dimensions due to handcrafted production

These features enhance the authenticity and beauty of solid teak furniture.

6. Exchanges

Where appropriate, we may offer an exchange instead of a refund.

Exchanges are subject to:

• Product availability
• Inspection approval
• Collection of the original item where applicable

If the requested replacement product differs in price:

• Additional payment may be required, or
• The price difference may be refunded.

7. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider but generally take 7–14 business days after approval.

Refunds will generally include:

• The purchase price of the approved returned product.

Shipping, installation, assembly, and other service charges are generally non-refundable, unless the return is due to our error or a confirmed manufacturing defect.

8. Return Shipping

If the return is due to:

Our Error

Examples include:

• Wrong product supplied
• Manufacturing defect
• Product damaged before delivery

Teak Talk will arrange or reimburse reasonable return shipping costs.

Customer Change of Mind

If you simply change your mind:

• Return shipping costs are the customer’s responsibility.
• Original delivery charges are not refundable.
• Large furniture collection fees may apply.

Returned items must arrive in resaleable condition.

9. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been:

• Packed
• Shipped
• Collected
• Delivered

Cancellation may no longer be possible, or cancellation charges may apply.

Custom-made and made-to-order furniture cannot be cancelled once production has commenced.

10. Sale & Promotional Items

Products purchased during:

• Clearance sales
• Warehouse sales
• Flash sales
• Final clearance
• Special promotional campaigns

may be marked as Final Sale.

Unless defective or supplied incorrectly, Final Sale items cannot be returned or exchanged.

11. Return Process

To request a return:

Step 1

Contact us using one of the methods below.

Step 2

Provide:

• Order number
• Name
• Contact information
• Reason for return
• Supporting photographs (if applicable)

Step 3

Our customer service team will review your request.

Step 4

If approved, we will provide instructions for returning or arranging collection of the product.

Step 5

Once the returned item has been inspected, we will process the approved refund or exchange.

12. Warranty Claims

If your product is covered under a manufacturer’s or Teak Talk warranty, please refer to our Warranty Policy.

Warranty claims are handled separately from this Return & Refund Policy.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Teak Talk

📍 11 & 11G, Jalan S2 B1
Lake View Square
70300 Seremban
Negeri Sembilan
Malaysia

📧 Email: rross@teaktalk.my

📧 Alternative Email: sarahross19@yahoo.com

📞 Telephone:
+60 16-368 2136
+60 12-602 0406