Privacy Policy

Effective date: 31 July 2026
Last updated: 31 July 2026

Teak Talk respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase our products, contact us, visit our showroom, or otherwise interact with us.

This policy is prepared with reference to Malaysia’s Personal Data Protection Act 2010 and the official guidance issued by the Personal Data Protection Commissioner. The Act regulates personal data processed in connection with commercial transactions, while the official guidance recommends explaining the data collected, processing purposes, disclosures, choices, access, correction, retention, and security practices.

In this policy, “Teak Talk,” “we,” “us,” and “our” refer to:

Legal business name: [Insert registered company name]
Trading name: Teak Talk
Website: teaktalk.my
Address: 11 & 11G, Jalan S2 B1, Lake View Square, Seremban, Negeri Sembilan, Malaysia
Email: rross@teaktalk.my
Alternative email: sarahross19@yahoo.com
Telephone: +60 16-368 2136 / +60 12-602 0406

Please replace or confirm the legal business name and complete postal address before publishing this policy.

1. Personal Data We Collect

Depending on how you interact with Teak Talk, we may collect the following personal data:

Information you provide directly

This may include:

• Full name
• Email address
• Telephone number
• Billing and delivery addresses
• Account username and password
• Order and purchase information
• Product preferences and wishlist information
• Payment-related information
• Enquiries, reviews, feedback, and correspondence
• Showroom appointment details
• Information submitted through contact, enquiry, registration, checkout, or newsletter forms
• Any other information you voluntarily provide to us

Information collected automatically

When you access our website, we may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Referring website
• Date and time of access
• Session and shopping-cart information
• Cookie identifiers
• Approximate location derived from your IP address
• Website performance, security, and error information

Information from third parties

We may receive personal data from third-party service providers such as:

• Payment gateways
• Delivery and logistics companies
• Website hosting providers
• WooCommerce and WordPress service providers
• Marketing and email platforms
• Analytics providers
• Social media platforms
• Fraud-prevention and security providers

We only use information received from third parties for purposes connected with our business operations and the services you request.

2. How We Collect Your Personal Data

We may collect personal data when you:

• Create or update an account
• Browse or use our website
• Place an order
• Add products to your cart or wishlist
• Request delivery or collection
• Contact our customer-service team
• Submit an enquiry or contact form
• Subscribe to our newsletter
• Participate in a promotion
• Submit a review or testimonial
• Communicate with us through email, telephone, WhatsApp, social media, or other channels
• Visit our showroom
• Interact with cookies and similar technologies on our website

Where information is marked as required, you may need to provide it so that we can process your order or respond to your request. Failure to provide required information may prevent us from completing the requested service.

3. How We Use Your Personal Data

We may process your personal data for the following purposes:

• Creating and managing your customer account
• Processing and confirming orders
• Arranging payment, delivery, collection, returns, exchanges, and refunds
• Providing invoices, receipts, and order updates
• Responding to questions, complaints, and customer-service requests
• Confirming product availability
• Arranging showroom appointments
• Managing wishlists and shopping carts
• Personalising your website and shopping experience
• Sending service-related communications
• Sending newsletters, promotions, or product updates where permitted
• Managing loyalty, membership, referral, or reward programmes
• Conducting customer surveys and requesting reviews
• Improving our website, products, services, and customer experience
• Measuring website performance and understanding visitor behaviour
• Preventing fraud, misuse, unauthorised transactions, and security threats
• Maintaining business, accounting, tax, and transaction records
• Enforcing our website terms and protecting our legal rights
• Complying with applicable laws, regulations, court orders, or requests from authorities
• Carrying out internal administration, audits, and business planning
• Facilitating a business restructuring, acquisition, sale, or transfer where applicable

We will not use your personal data for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent where required.

4. Marketing Communications

With your consent or where otherwise permitted, we may send you information about:

• New arrivals
• Sales and promotions
• Special offers
• Furniture collections
• Showroom events
• Design inspiration
• Loyalty or membership benefits
• Other Teak Talk news

You may unsubscribe at any time by:

• Selecting the unsubscribe link in an email
• Adjusting your account preferences, where available
• Contacting us at rross@teaktalk.my

Unsubscribing from marketing does not prevent us from sending essential messages concerning your account, order, payment, delivery, security, or customer-service request.

5. Payments

Payments made through our website may be processed by third-party payment-service providers.

Depending on the payment method selected, these providers may collect and process information such as:

• Cardholder name
• Payment-card details
• Bank or e-wallet information
• Billing address
• Transaction amount
• Authentication and fraud-prevention information

Teak Talk may not receive or store your complete payment-card number. Payment providers process payment information according to their own privacy policies, security practices, and terms.

You should review the privacy notice of the relevant payment provider before completing a transaction.

6. Disclosure of Personal Data

We may disclose your personal data to parties that assist us in operating our business, including:

• Payment gateways and financial institutions
• Courier, transport, delivery, and logistics providers
• Website hosting and cloud-storage providers
• WordPress, WooCommerce, Elementor, and related technology providers
• Information-technology and cybersecurity providers
• Email, newsletter, and marketing providers
• Analytics and website-performance providers
• Accountants, auditors, insurers, legal advisers, and professional consultants
• Customer-support and communication providers
• Contractors, suppliers, manufacturers, and service partners
• Government departments, regulators, law-enforcement bodies, and courts where required
• A purchaser, investor, successor, or adviser involved in a proposed business transaction

These parties may only receive the personal data reasonably required to perform their services or satisfy legal obligations.

We do not sell or rent your personal data to unrelated third parties for their own independent marketing purposes.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

• Keep the website functioning properly
• Maintain your login session
• Remember your shopping cart
• Save your preferences
• Improve website performance
• Detect errors and security threats
• Measure website traffic
• Understand how visitors use the website
• Display relevant content or marketing

Cookies may include:

Essential cookies

These are required for functions such as account login, checkout, shopping-cart management, security, and website navigation.

Preference cookies

These remember choices such as language, location, display, or shopping preferences.

Analytics cookies

These help us understand website visits, page performance, and how users navigate the website.

Marketing cookies

These may be used to measure campaigns or present relevant advertising, where enabled and permitted.

You may manage cookies through your browser settings or the cookie-consent controls displayed on our website. Blocking certain cookies may affect the operation of the website, including account, cart, and checkout functions.

8. Data Security

We take reasonable administrative, organisational, and technical measures to protect personal data against:

• Loss
• Misuse
• Unauthorised access
• Accidental disclosure
• Alteration
• Destruction
• Fraudulent or unlawful processing

Measures may include access controls, secure passwords, encrypted website connections, system updates, backups, malware protection, staff access restrictions, and security monitoring.

However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact us promptly if you suspect unauthorised use of your account.

Malaysia’s amended data-protection framework includes data-breach notification requirements. Where a personal-data breach is subject to mandatory notification, we will take the steps required under applicable law, including notifying the relevant authority and affected individuals where necessary.

9. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to:

• Complete the purposes described in this policy
• Provide customer service
• Maintain transaction and warranty records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax, audit, and legal obligations
• Establish, exercise, or defend legal claims

Retention periods may differ depending on the type of information and applicable legal requirements.

When personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise, or securely dispose of it.

Official guidance on privacy notices recommends informing individuals about retention and disposal practices.

10. International Data Transfers

Some of our service providers may process or store personal data outside Malaysia.

Where personal data is transferred internationally, we will take reasonable steps to ensure that it receives an appropriate level of protection and that the transfer complies with applicable Malaysian data-protection requirements.

International providers may be subject to the laws of the countries in which they operate.

11. Your Rights and Choices

Subject to applicable law and any permitted exceptions, you may request to:

• Access personal data held about you
• Correct inaccurate, incomplete, or outdated information
• Update your account information
• Withdraw consent for certain processing activities
• Stop receiving direct-marketing communications
• Ask questions about how your personal data is processed
• Request information about parties to whom your data has been disclosed
• Exercise any applicable data-portability right

Malaysia’s official privacy-notice guidance specifically addresses informing data subjects about purposes, disclosures, choices, access, and correction. The 2024 amendments also introduced additional obligations and rights, including data portability within the applicable legal framework.

To submit a request, contact:

Email: rross@teaktalk.my
Alternative email: sarahross19@yahoo.com
Telephone: +60 16-368 2136 / +60 12-602 0406

Please provide enough information for us to verify your identity and understand your request. We may request additional identification where reasonably necessary to prevent unauthorised disclosure.

12. Withdrawal of Consent

Where we rely on your consent, you may withdraw it by contacting us.

Withdrawal does not affect processing already carried out before the withdrawal. It may also affect our ability to provide certain services where the information is necessary to:

• Process an order
• Arrange delivery
• Issue a refund
• Maintain an account
• Respond to an enquiry
• Comply with legal requirements

13. Accuracy of Information

Please ensure that the personal data you provide is accurate, complete, and current.

You may update certain information through your account or contact us to request a correction. Please notify us when your contact, billing, delivery, or account information changes.

14. Children’s Privacy

Our website and products are intended for general adult customers and are not directed specifically at children.

We do not knowingly collect personal data directly from children without appropriate permission from a parent or legal guardian. If you believe a child has provided personal data to us without proper authorisation, please contact us so that we can review and, where appropriate, remove the information.

15. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, social media services, or other external services.

We do not control and are not responsible for the privacy, security, content, or data-processing practices of third parties. You should review their privacy policies before providing personal data.

16. Social Media and Messaging Platforms

When you communicate with Teak Talk through social media, WhatsApp, or another third-party platform, the platform may separately collect and process your personal data.

Your use of those services is also governed by the platform provider’s privacy policy and terms.

Information you publish publicly through social media may be visible to other users.

17. Reviews, Photographs, and Testimonials

Where you submit a review, testimonial, photograph, or other content, we may request permission to display it through:

• Our website
• Social media
• Marketing materials
• Email communications
• Showroom materials

We will not intentionally publish private contact or payment information with your review.

You should only submit content that you have the right to share and that does not infringe another person’s rights.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services
• Changes to our website
• New technologies or service providers
• Changes in business operations
• Changes in legal or regulatory requirements

The latest version will be published on this page with an updated revision date.

Where an amendment materially affects how we process personal data, we may provide additional notice through our website, account system, or email where appropriate.

19. Contact Us

For questions, requests, concerns, or complaints relating to this Privacy Policy or the handling of your personal data, please contact:

Teak Talk
11 & 11G, Jalan S2 B1
Lake View Square
Seremban, Negeri Sembilan
Malaysia

Email: rross@teaktalk.my
Alternative email: sarahross19@yahoo.com
Telephone: +60 16-368 2136 / +60 12-602 0406